Shipping policy

1. Shipping Destination

Uni4. provides Free Shipping to mainland EU. Click here to check our North American shipping policy.

VAT is 100% deductible if you have a VAT number, please email us to get support: customer@honbike.com

*Notice:

Currently, we don’t provide shipping services to the following regions:

Regions:

France: France d'outre-mer/les DOM-TOM
UK: British Overseas Territories
Spain: Canary Islands/Melilla/Ceuta
Italy: livigno campione d'italia
Denmark: the Faroe Island/Greenland
Finland: Åland Islands

2. Ground Day & Order Tracking

For products in stock, we'll arrange shipment the next business day after your order was placed successfully. It may take 4-15 business days to be delivered.
Uni4. is cooperating with multi-carriers to ensure a better shipping experience, such as DHL/UPS, etc.
A shipping/tracking number confirmation email will be sent to your email address once the shipment begins.
You can track your shipping number on the carrier's website for further information.
Or, You can track your order on our website, if you have a registered Uni4. account.

Notice:
If your package has been signed, but you haven't received it, please call your local carrier first to check the package situation, and feel free to contact us to get support at customer@honbike.com

3. Shipping Changes & Order Cancellation

Before the tracking number is provided

No charge for address changes or order cancellation before we provide you with the tracking number.
1A 10% processing fee is needed for order cancellation or address modification after the tracking number was provided, but has not been picked up by the carrier.

After the tracking number is provided

20% processing fee is needed for order cancellation or address changes after the tracking number was provided.
20% restocking fee will be charged if you reject the package.

For more shipping information, please contact customer@honbike.com to get support. Uni4. support team will get back to you within 12 hours.

4.Standard Return Policy

Items ordered online from www.honbike.com that arrived damaged or are incorrect can be returned to us without cost, please contact us at support@honbike.com for details.

There are a few important things to keep in mind when returning a product you purchased online from uni4.:

1.You have 14 calendar days to return an item from the date you received it.
2.Only items that have been purchased directly from www.honbike.com, can be returned to uni4. directly. uni4. products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
3.For items ordered online from www.honbike.com that arrived damaged or are incorrect can be returned to us without cost, please contact us at support@honbike.com for details in order to meet the return requirements.
4.Please ensure that the item you're returning is repackaged with all the items that were included when you received it.

Return Requirements:

Proof of purchase.
Repackaged what you’ve received in the original packaging box.
Unused item is in the same condition when you received it.
Items sent back to us without first requesting a return authorization will not be accepted.
20% restocking fee will be deducted from your refund.

5. Once your returned product is received and inspected, we’ll notify you of the approval or rejection of your refund accordingly.

*Notice: This requirement extends from the date of purchase, is offered only to the original retail purchaser, and is not transferable.

5.Shipping of a Returned Product

Please note that customers are responsible for shipping costs of returned items. Shipping costs are non-refundable, and we do not provide a reverse shipping facility.

6.Shipping Damage Claims

In rare instances, the item may be damaged during transportation upon being received. If damage occurs due to shipping, please contact support@honbike.com and provide us with photos or video proof.

*Notice: We will not accept Shipping Damage Claims after 7 days of delivery.